Collaboration Best Practices

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Screen Shot 2017-03-06 at 1.08.55 PMFountainBlue’s March 3 VIP roundtable was on the topic of ‘Collaboration Best Practices’. Please join me in thanking the executives in attendance and our gracious hosts at SignKloud and Techlab Innovation Center.

The executives in attendance at this month’s roundtable represented a wide range of industries, roles, functions and company sizes. Below is a compilation of their ideas collaboration best practices leveraging technology and processes.

The conversation flowed through many technologies, solutions, stories and challenges around collaboration. Central to the conversation is the need for strong leadership, transparent and continual communication, alignment on near term and long term goals/mission/strategy across the organization, and continuous assessments and reviews to ensure that all of the above takes place. Below is advice on how to best facilitate that collaboration across stakeholders:

  • Identify and engage all stakeholders across the ecosystem and work toward common goals and milestones.
  • Proactively collaborate to create processes and adopt technologies that support the achievement of those goals.
  • Be fluid in selecting the goals, technologies and processes you leverage to achieve those goals, for change is a certainty, and the speed of change is accelerating.
  • Include a wider diversity of perspectives and people within your team, and a broader swath of partners and customers outside your team.
  • Balance in-person and video communications.
  • Physically locate teams in one geography, making sure that they have representation across all necessary functional areas so there are no inefficient road blocks due to logistical, operational or time-zone related challenges.
  • Locate corporate leadership team in one physical location for easier coordination and communication.
  • Teams may be in different geographies based on acquisition history. This may work well, provided that the product leadership team is located near corporate leadership team.
  • Have regular Agile-style stand-up, all-hands meeting to facilitate communication, collaboration and coordination, to increase overall accountability and to improve connections between people and projects.
  • Create integrated technologies and processes which take a project end-to-end, while also providing ongoing support.
  • Ask the perennial questions in this order: What are we doing? Why are we doing it? How does it fit into our overall strategy? What are the metrics for success? How are we doing towards those goals? Should we change any element of our strategy based on metrics and feedback? REPEAT.
  • Hire the young blood to get things done, but also know when to bring in to the seasoned hands to lead. It takes a village and everyone should have a piece of the puzzle.
  • Know your non-negotiables for yourself, for your project, for your company, and stand behind them.
  • Communicate the following every week: What you did last week. What you plan to do next week. What you need from management to make things happen.

Below is a compilation of ideas on new and hot ideas around tech and process collaboration.

  • The innovations in data analytics, artificial intelligence, etc., are facilitating noteworthy innovations in genomic research which are leading to real-life, near term business solutions which also help patients and providers make data-based decisions around their health.
  • Healthcare is a lagging industry which is just beginning to adopt collaboration technologies and processes which will continue to transform the industry. There will be implications for: precision medicine, genomic research, patient diagnostics, medical devices, etc.,
  • Cybersecurity is a hot area in all industries.
  • There will be increased communication and coordination between people, technologies, and processes which impact all industries. Watch specifically for transformations in automobile, consumer home and health, retail, and everything in between.
  • Adding an element of creativity to existing technologies and processes may create attractive new solutions and business models. 

Below is a list of recommended collaboration tools.

  • Slack – Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.
  • HipChat – HipChat is group chat built for teams & business.
  • WebEx – WebEx online meetings and presentations, webinars, town halls, online courses and training, and online presentations.
  • Zoho – Run your entire business with Zoho’s suite of online productivity tools and SaaS applications.
  • Salesforce – Build more meaningful and lasting relationships and connect with your customers across sales, customer service, marketing, communities, apps, analytics, and more
  • Chatter on Salesforce – Allow Employees to Share Knowledge,Drive Productivity & Innovate. 
  • Confluence – Confluence is where you create, organize and discuss work with your team.
  • JIRA – JIRA Software offers flexible issue and project tracking with best-in-class agile tooling for software teams.
  • Skype – Skype is software that enables you to make free calls anywhere in the world. 
  • RealtimeBoard: Whiteboard for Collaboration

The bottom line is that all businesses are run by people, and selecting technologies and processes which suit your people, and hiring people who fit that culture is a rudimentary requirement for success and growth.

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